We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback.
In case you are unsatisfied with the received purchase or change your mind about the order, we request you to reach us at firstname.lastname@example.org with your order details, and we shall revert back to you at the earliest with the details of return shipping process.
How do I know if my package has shipped and is it on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (ePacket, USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for it's status to update.
Please note: Due to the EU tax policy, we are no longer accepting returns from EU countries except for damaged goods.
We are happy to assist you with returns subject to following criteria:
The products should be purchased only from Magfits.com and not from any other retailer be it online or offline.
If you change your mind after received the undamaged items and want to return, please make sure they are in their original packing with labels, then contact us with your request, we'll provide the address and arrange a refund within 1-2 weeks since we received the package.
Return request should be raised within 30 days from the date of delivery.We will not be able to offer a refund or exchange for any orders that exceed the 30 day refund period.
Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
Product should reach us in sellable condition.
Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept return.
There is no return charge, and you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please do not send it back to the original address. The mailing address will be provided by mail after the application is submitted.
Damaged, Wrong product, Exchanges
Please check your order when you receive it. If the item is defective, damaged or you received the wrong item, please contact us immediately and you need to provide relevant photos or videos so that we can evaluate the problem and correct the error.
Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of exchange we will update your details and ship you the right products. In either scenario your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.
Depending on your location, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Delay in receiving the order
If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.
In such an event, we can cancel your order and process your refunds the money in your account or track your order and expedite the shipment. you will not be entitled for any cash refunds as per our policy.
We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual color. Customers are requested to read all the details on product page before placing the order.
If you have questions about the product details or your orders, please do not hesitate to get in contact with us. We would love to hear from you, contact us on:
Ticket: email@example.com (Please attach your order ID)
Office Phone number: +852-52675872
Office Address: FLAT/RM A
12/F ZJ 300 300 LOCKHART ROAD WAN CHAI HONG KONG
If you need to return the goods please contact us first to confirm, we will send you the full steps, thank you!